Shopping with Paper Face - Childrens Party Boutique

 

For your convenience we have put together some of the most common

enquires about our products and online shop.

 

Q. Is it safe to use my credit card on paperface.com.au

A. Yes, all transactions on this website are processed using PayPal, a world-leading secure online payment gateway that encrypts your card details in a secure host environment.

 

Q. What payment methods does paperface.com.au accept?

A. During the checkout process you can pay using: Credit card via PayPal or Paypal

 

Q. Can I add items to an existing order?

A. SURE unless or order has already been shipped and then your second order

shall be sent shortly after.

 

Shipping & Delivery

Q. How much does delivery cost?

A. We offer $10!!!! flat rate delivery Australia wide Via Standard Australia Post

OR $24 for EXPRESS delivery Australia wide Via Australia Post.

 

Q. How are my purchases delivered?

A. Paper Face uses Australia Post Australia wide.

 

Q. Do you ship orders overseas?

A. Unfortunately not just yet.

 

Q. How soon can I expect my order?

A. Standard Delivery: 7-10 Business days (regional Australia may be 15 days dependant on location).

Express Delivery: 3-5 Busniess Days

NOTE> PRINTED PARTYWARE MAY TAKE LONGER

Timings will be agreed once pdf proofs have been signed off,

 

Exchanges & Refunds

Q. Am I able to receive a refund on an item I purchased?

A. If your items have been personalised and are as per the signed off pdf proof (always supplied prior to printing) I’m afraid no refunds are viable. We are happy to tweak and reprint however all costs occurred would be chargeable. If, however, goods are deemed faulty (this must be agreed to by both parties) you may choose between a refund, exchange or credit note where goods are faulty. In the unlikely event that this occurs, please retain your receipt for proof of purchase, and return to: Paper Face – Children’s Party Boutique 3 Ralston Road, Palm Beach NSW 2108 Australia (Shipping costs are non-refundable)

 

 

Issues

Q. I am having problems placing an order on paperface.com.au, can you help me?

A. Please phone us on 0433 273 202 or email me at mail@paperface.com.au and I’ll will get back to you ASAP

 

Q. I received a damaged or faulty product

A. All items are carefully checked and packed prior to shipping, however in the event that this occurs please contact us within 48 hours of receiving your goods. Please phone us on 0433 273 202 or send an email to mail@paperface.com.au and we will be happily arrange a replacement (pls do send a pic of the item in question).